Verizon Router drops service periodically
Once in a while, possibly daily, my router completely drops all internet connections (wired and wifi). The following is the event log for 2-3 drops that occurred close togther. You can see various...
View ArticleVERY SLOW INTERNET!
Hi folks, I bought a 50mbps high speed internet. When I used my wired desktop it only get 2 mbps for downstream and 0.5 for upstream. When I enter 192.168.1.1 it shows that: Connection...
View ArticleFios Quantum Router restarting itself at midnight
I just got the quantum gateway router on Sunday and everyday so far at midnight the router restarts itself. Is there a way to disable this setting. This is really annoying and I have asked Verizon in...
View ArticleSCAMMED..Offered $300 Visa Gift card, Now I'm told I don't qualify!!!!!!!!!!
On February 15th when i was moving in March, I decided to switch from Comcast to Fios because they were offering a $300 visa gift card for new customers who signed up with Fios bundle services. They...
View ArticleBad costumer service
Verizon just have the worse consumer service. I'm considering cancelling my service. I was told someone was going to be here today to install my internet. No one showed up. When I called Verizon I was...
View ArticlePoor Customer Service - Installation Technician Never Arrived, nor Notified Me
Hi, I was scheduled to have Fios service installed today at 8am-12pm EST, so I took off work (lost a day's income), woke up very early, and tidied up my apartment so that a technician could come up...
View ArticleTechnician does not arrive in the scheduled time
I have a scheduled appointment at 1:00-5:00pm today. No one showed up; Nor has anyone called me to apologize for the delay. Online chat support told me to call customer service; customer service line...
View ArticleWHY VERIZON CHARGE LATE PAYMENT FEE WHEN I PAID ON TIME LAST MONTH???
I CONTACTED VERIZON REGARGING THE LATE PAYMENT CHARGE, THEY NEVER RESPONSED TO MY EMAIL. VERIZON CLEARLY STATES THAT NO LATE PAYMENT CHARGE IF FULL PAYMENT RECEIVED BEFORE THE DATE THEY PROVIDED, AND I...
View ArticleDeception and horrible customer service
So here's the short version of my experience over the last week and a half.I've been attempting to get internet service through Verizon since last Wednesday. Over this time, I've spoken to about 15...
View ArticleExtremely Frustrated by delay in Installation Without Being Notified
Hello,I am writing to see if I can receive some assistance with a situation that happened recently.On May 21st, I went to the Verizon website to schedule the set up for Fios for my new apartment. The...
View ArticleCustomer service is the worst!
Been having phone line and internet issues since Thursday 6/8/2016. Called in the morning to make an appointment and was told available time was Saturday 6/11/2016. On the Verizon app it even said I...
View ArticleNo one showed up at installation day
Dear Whomever it may concern, I signed up for Fios about a month ago as I bought my first house. The day for install arrived and no one arrived nor told me that the install was cancelled. Since I...
View ArticleConnecting by WIFI Issue
I have a Quantum Galaxy G1100 router and if I set my PC to a static I address such as 192.168.1.201 everything connects fine but if I go into the adapter settings and change the setting for obtaining...
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Frequent delays in installation
Hello, I've been a FiOS customer for a few years now and about a month ago moved into a new house. I scheduled the installation appointment 2 weeks before I moved in.The first appointment date they...
View ArticleNew Agreement not reflecting on Account.
I am verizon Fios customer from October 2014 and my existing Agreement Expires on October 17, 2016. In May 2016, I decided to move to new home and thought to cancel the Verizon Fios. When I had...
View ArticleEquipment Never Shipped, Lies from CSR
I should have heeded what others posted in the forum.After placing an order for Fios Internet and TV three weeks ago, I thought for sure my equipment would have arrived by now so I could complete the...
View ArticleService keeps going out. No customer service available
My Internet service keeps breaking requiring the router to be reset. It halts several times a day. The most likely cause seems to be the router. Tried calling up customer service to make an appointment...
View ArticleVerizon in home agent not working
It used to work, now it just says it can not find certain files or goes throught the process of installing (it was installed before) but wants to install again. It stalls out and says (I apologise, I...
View Articlewireless not working to my xbox.
I need to get my wireless running on my network for my xbox. When I try to set it up it refuses to take the pass word I am taking off the router! In Home Agent used to give me that data so I could...
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