Verizon FiOS install request where not available?
Hello, I just graduated and am in need of a better internet solution. I currently have Optimum and want to host some web services plus want to game with the lowest jitter.My municipality is listed to...
View ArticleNeed to Have Install Completed
I have somewhat of a similar story concerning poor customer service and lack of any kind of follow up. I moved on April 15, 2016 into a new home. Three weeks before that I set up an install with...
View ArticleIs cable connection needed to Fios Quantam router?
I recently began permanantly running the ethernet and coaxial in my house and have some questions about Fios in particular. Thank you -Are both coaxial and ethernet connections needed to the router?...
View ArticleVery slow wireless
Hello guys, I have been getting great help from this forum, and I appreciate it greatly. I have recently started seeing very slow wireless speeds, 35/15 when my wired connection is 95/75, paying for...
View ArticleDownload speeds not nearly matching advertised DL speed
When I download a large file i get approximately 10-15mb/s not the 100 mb/s I pay for. I have run trace routes and there are no slow nodes, nothing losing packets... it is simply i am not getting...
View ArticleExtending Router Help - Old stone house
I've been reading through some old threads but was hoping someone could help boil this down for me to what the best option is for my situation. I've for a real old house where the outerwalls are about...
View ArticleMoved my services and no information on order status and rude customer service
I have been using verizion fios for internet service for past 4 years now and I was moving this month to a new address the address had fios available. So I did the online application for moving and...
View ArticleRepeated billing for Gateway that I don't have
Hello, This is the 4th month in a row that I have been billed for the Fios Gateway. I should not be billed for this because I supplied my own router. My account online reflects that my router is...
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Any ideas on timing of shipments
We have been very loyal Wireless customers for about 2 decades now and are also FIOS customers. I tried complaining to Executive team - but had a sperate issue I sent on Wireless today, and they make...
View ArticleFios Quantum Router any good?
So I just upgraded my internet plan from the 25/25 Mbps to 100/100 Mbps. I use wifi and I was getting 30/26 Mbps and now I get 60/60 Mbps. I am kinda of disspointed thats its not closer to 100 for both...
View ArticleOrder not shipped - Your shipping details are not available
I ordered equipment for a self-install almost a month ago that I still have yet to receive. My order status displays with a red exclamation point stating "Your shipping details are not available." No...
View ArticleFilezilla FTP will not connect to server
I have been trying to connect to a server to upload files for a website the past couple of days with no success. I have Fios 50/50 internet and the Quantum Gateway router. Any help is greatly...
View ArticleFIOS internet upgrade price different on order confirmation page
Hi,I've had FIOS Internet 50/50 with an upgrade to 75/75 tacked on for a while now. I just looked into upgrading again, and chose 100/100. The quoted priced was 79.99 for the first month (and the...
View ArticleAfter years of no issues, in the past week my FIOs has been slow or freezes
Recenlty, my fios internet has been freezing or slow. My devices attached are searching for a service or are freezing. I have not had this happen ever with FIOS. This has been going on at night...
View ArticleVERIZON FIOS AVAILABILITY
Fios is available in Tonawanda, NY, except for my street Crestmount Ave. Ther are over 200 apartments in two Crestmount complexes here that are stuck with TWC. With that many possible customers, why...
View ArticleNetwork Connection Lost at the Same Time Each Night
I've had Verizon Fios Internet for almost two years now with no issues until now. For about the last week I have noticed that my network connection will disappear a few minutes after midnight but...
View ArticleFios not allowing me to sign into Playstaton network
Here is the message I get: PlayStation™Network services are up and running in your area, but several reports suggest that your local Internet is having problems that might affect your ability to sign...
View ArticleNeed to put router in another room, but no internet when plugged in. Please...
So the Verizon technician came in to install everything. He changed the ONT and whatnot. But he also disconnected/disabled all the coax outlets in the house except for one which he connected the router...
View ArticleChaining Routers - Please help, need recommendation
Hi All, I'm in a tough spot here and would love some help as my FIOS service is off to an extremely frustrating start. A little background: I signed up for FIOS internet 100/100 service about 2 weeks...
View ArticleVerizon won't activate my modem
I purchased a new cable modem and can't get it activated. I've called verizon several times and they won't activate it. They in fact say they don't activate anything. Don't they need the mac address to...
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