I should have heeded what others posted in the forum.
After placing an order for Fios Internet and TV three weeks ago, I thought for sure my equipment would have arrived by now so I could complete the self-installation that the customer service rep who took my order talked up. I called last week to make sure my order was on track since my account was showing that my shipment details weren't available. The CSR assured me that my equipment had shipped the week prior and to give it 7-10 business days to arrive. It turns out the CSR blatantly lied to me. Day 10 arrived, no package, so I called back and a different CSR told me, no, the equipment hasn't shipped. However, she suggested that I give it more time and in any case the technician scheduled to come on Monday will bring the equipment with him.
Now I'm reading the posts in the forum about the installation delays and technicians not showing up and fear that I will be subject to the same treatment.
Is there any way to ensure that my installation is on track? Has ANYONE out there had a successful equipment shipment and installation (either self or by a technician) recently?
After placing an order for Fios Internet and TV three weeks ago, I thought for sure my equipment would have arrived by now so I could complete the self-installation that the customer service rep who took my order talked up. I called last week to make sure my order was on track since my account was showing that my shipment details weren't available. The CSR assured me that my equipment had shipped the week prior and to give it 7-10 business days to arrive. It turns out the CSR blatantly lied to me. Day 10 arrived, no package, so I called back and a different CSR told me, no, the equipment hasn't shipped. However, she suggested that I give it more time and in any case the technician scheduled to come on Monday will bring the equipment with him.
Now I'm reading the posts in the forum about the installation delays and technicians not showing up and fear that I will be subject to the same treatment.
Is there any way to ensure that my installation is on track? Has ANYONE out there had a successful equipment shipment and installation (either self or by a technician) recently?