I have a scheduled appointment at 1:00-5:00pm today. No one showed up; Nor has anyone called me to apologize for the delay.
Online chat support told me to call customer service; customer service line has put me on hold for at least 15 minutes.
This is my third time scheduling an appointment with Fios without anyone showing up. Granted, the first two were due to the strike, and Verizon texted me one day ahead so I did not need to wait at home for the technician to show up.
I understand Verizon may have over-worked its installation crew; but at least they should have the courtsey to notify their customers one day ahead, so we don't need to waste half our day waiting for someone to show up. Your customers' time has value... At the very least, Verizon should reach out and explain the situation, instead of having us to call customer service and put us on indefinite hold.