Recurrent Service Interruption
Today was the 5th or 6th time I have experienced an outgage since becoming a FiOS customer. The router loosing connection to the Internet seems to occur about once a month. I haven't documented the...
View ArticleReward Status: On Hold
Hello, I receive this message when I check my reward status: "Reward status: On holdYour reward is currently on hold because of a past due balance. In order to receive your reward, your past due bill...
View ArticleUnable to redeem Amazon Prime & Echo bonus gift for new Fios Gigabit-only...
Like many others, I'm having the same problem with being unable to get my free 1 year of Amazon Prime and an Echo (2nd generation) for having signed up for Fios Gigabit service as a new customer. I've...
View Articleescalation process? please advise
Hi!just wished to know your escalation process.Your customer service rep can't complete a taskThe supervisor admitted the system is broken and directed me to a manager.Your manager hasn't called me...
View ArticleCrappy wifi speed from Actiontec Router
I just got a new Lenovo Laptop equipped with 802.11 ac wifi card. The best speed I can get is 20 mps download and 30+up. My other laptop , an ASUS I got al least 40 mps download with an 802.11 N...
View Articleservice
have a problem for the second time with verizon service......no tv,no phone and no internet..........repair is going to slat repair on monday today is thursday...last time it was a week......how can I...
View ArticleFiOS TV One: Can’t Get the STB to Switch to 2160
I had my fios one installed today and I can’t get the stb to switch to 2160. Anyone else have this issue? The TVs are both 4K, but both are hooked through an Xbox. Both Xbox’s are 4K also
View ArticleNo Link for Amazon Prime Offer
I received a link for the Echo, but I did not receive a link for Amazon Prime.
View ArticleVerizon is stealing my router!
I switched to Fios years a go. With that I was given a free router! Nice deal, worked well. Nothing on any of my past statements saying that the router was rented or that there was a discount being...
View ArticleCan I run the coax out of a g100 then split it to 3 STBs?
Hi guys. I have an older fios instal. ONT —> coax split through house to STB’s (x3). bought google wifi. Going to have Verizon change output to Ethernet from coax (MoCA). going to follow the...
View ArticleTerrible rude service.
I was supposed to have internet installed today between 3pm-5pm. The tech called at 8pm asking me to reschedule. He offered no appology and was extremely rude. I then called customer service. I asked...
View ArticleConnected devices not loading in myfiosgateway
I can log into myfiosgateway.com on my quantum router using admin and password, and it shows the router as connected and my IPv4 address. But there are no devices listed under 'my network' or any...
View ArticleG1100 2.4 wifi slow or impossible to connect
I've had a problem develop with my G1100 in the last 2-3 weeks which has essentially rendered the 2.4ghz wifi interface unusable. 5ghz wifi and ethernet all working fine, I can run a speedtest over...
View ArticleVerizon is asking me to return the router I bought to pay $100?
Just renewed and upgraded my FIOS account, I got a new router to replace my old one which I'd bought, but I'm being asked to return it? I confirmed the serial number they're expecting and it's...
View ArticleCannot access one domain
Hi - I have been having a problem for about a month now where I cannot access one domain - allonis.com. Here are the details: This is happening on all computers on my home network that are attached to...
View ArticleBonded MoCA 2.0 with Gigabit plan and STBs
I recently switched to a 100/100 FIOS plan to Gigabit. While the ONT is in my garage, all of my coax and Ethernet connections are home-run to the basement. Under the 100/100 plan, the WAN connection to...
View ArticleVerizon FIOS new community
Hi, Ours is a new community in NJ and only has xfinity, what is the process of getting Verizon FIOS in our community. I called the call center multiple times but I was told that Verizon has no service...
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