Hi!
just wished to know your escalation process.
Your customer service rep can't complete a task
The supervisor admitted the system is broken and directed me to a manager.
Your manager hasn't called me after 36 hours.
Your forum service is great for chit chat, but doesn't achieve resolution other than call verizon (which i have now 8 times. my last call told me to wait 42 mins to 1 hr 2 mins).
Please advise on a person I can contact, not an automate, generic, non-outcome driven option?
thank you.