Just renewed and upgraded my FIOS account, I got a new router to replace my old one which I'd bought, but I'm being asked to return it? I confirmed the serial number they're expecting and it's definately the one I shelled out to buy, anyone else come across this? Anyone know if I return the new one they sent me the system is smart enough to figure out what's going on? Also if I do I don't want to be charged rent on my own router if I do send the new one back.
Asking here because I've had a nightmare trying to explain this on the phone to Verizon Customer Care.
Any thoughts appreciated.