FiOS-G1100 - IGMP join failure group
I'm running firmware 02.00.01.08. My set up is the router is in the basement, and I have cat6 running to a wall plate/switch upstairs (connected to a port on the back of the G1100.) Every night at...
View ArticleSlow internet
Over the last few days my Fios download speeds have been in the range of 2-8 Mbps, using Verizons speed test. I have rebooted both my computer and router but nothing seemed to help. I contacted...
View ArticleUnable to redeem Netflix Promotion
It has been months and a dozen phone calls trying to redeem my 12 month Netflix promo, under no circumstance should a consumer have to continue calling and never receive a resolution. Redeem link does...
View ArticleFinal bill pro rated? Discrepancy in CSR and website
Hi, I canceled my account and at the time of canceling was told by a customer service rep that I will receive a refund in the mail for the pro rated amount. Surprise Surprise. I did not receive a...
View ArticleWork from home problem
I work from home and am having trouble staying connected to my work VPN. The tech at work says Verizon might be using a practice known as Carrier Grade Nat (CGN) or Large Scale NAT (LSN). I was told to...
View Articleinstalling new Quantum
I am try to install a new Quantum router and three new top boxes. The book show adding a splitter to the cable wire. One of them wire go to the router & the other wire go to the TV. How about the...
View ArticleOnline offer to save $$ costs more
I get an online offer a couple days ago from FIOS to save money by going for a two-year package to replace my current one expiring in 50 days. Offer ends up with charges costing far more than current...
View ArticleConnecting to Netgear EX2700 Range-Extender?
Is there a simple, correct way to connect a Fios router to this extender? The Netgear instructions are invalid, as none of the referenced "choices" are available on the site "mywifiext.net".Any help...
View ArticleSlow speeds 50/50
I just got verizon Fios and didnt get there router I just have my router and called them to switch the modem from coax to the ethernet for internet. I was wondering if doing that results in low...
View ArticleVerizon won't prorate the Bill- Is it Lawful?
I am charged for the FULL month even though I only utilized Fios service for 10 days (bill cycle 8/22/9/21/2018. I canceled on 8/31/2018) before I switched to another internet provider(more...
View ArticleAbsolute Mess of a Move - Internet
I recently set up my services to be transferred to my new apartment and had planned on doing a self installation since that is what I had done before and it is quick and easy. Day of the move after...
View ArticleBeing charged an install fee after being told by 4 different people I...
Verizon totally botched every part of my move. They told me I’d be able to self install and when I got there I wasn’t able to and called support as instructed in the manual. I call and they refuse to...
View ArticleFiOS Admin Router Password
I don't know my router admin password to access the control panel. The VZW tech removed the sticker when he installed it. How can I reset this? I performed a factory reset on the device and that...
View ArticlePlayStation Vue doesn't work on Fios
I was planning on dropping Comcast and moving to FiOS for internet and Vue for TV. I have an internet connection for both FiOS and Comcast currently, along with mobile connections. I am able to use...
View ArticleScam with price "discounts"
I see many such posts already, still want to add one, to show that Verizon still scaming customers.While ago, I called Verizon, and asked to cancel the service, because I don't want to pay $49.99 for...
View ArticleParental Controls
We had new boxes and new router upgrade for the DVR service. Ever since we had it done my Fios app no longer has parental controls available. It only gives me the option to1 Find my wi fi...
View ArticleQuantum Gateway Router Not strong enough
We finally upgraded to the Quantun Gateway Router to get better service and since installing, there are areas in our home that do not get any connection, mainly in the bedrooms only 1 floor above where...
View ArticleOvercharging
Around April 28,2018, a Verizon technician came to my home to fix a problem I was having with connectivity. Later that day, I received an email from Verizon indicated that I had asked for the cost of...
View ArticleOvercharged, and credit disappeared
On the recent bill, I was not given the autopay discount of $10, even though I was enrolled. I talked to a customer service agent, she admitted the issue, gave me $10 in credit, and assured someone is...
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Mailing Address for Verizon FiOS Support?
Does anyone know the Verizon phisical mailing address for customer complaints/issues? I have scoured the internet and the VZ website, and I cannot locate anything. I have an issue which has yet been...
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