Installation of internet
I just had fios setup service at the apartment I moved into about a month ago. I assumed the internet would be connected through the coaxial cable like it has been in the past and thats where the setup...
View ArticleUnfairly charged for a technician visit
Hi,I got a new FIOS internet connection in August in my aprtment. The internet wasn't getting setup even after following the specified instruction and talking to the customer care represenatives for...
View ArticleCharged Bill after cancellation - It seems verizon FiOS is cheating it...
Hi, I have cancelled my verizon fios connection by calling to the customer care on July 23rd 2018. The agent confirmed that my cancellation will be effective from July 24th, 2018 and I have no dues...
View ArticleWill my rented router by delivered or will the installation technician bring it?
I just ordered Fios internet and will be renting a router. However, I won't be moving until Saturday and I don't want the router to arrive at my new apartment before me otherwise it might be stolen or...
View ArticleOne of your customers has created a situation for me
Moved to Home Phone board for greater exposure
View ArticleVerizon - can you hear me?
Hi Verizon, Most of all brand new houses were set up with Coxial cable to run the internet with Verizon Fios. Now, we cannot upgrade to 1GB internet because we only have Coxial cable. Verizon has to...
View ArticleFIOS and YouTube, Youtube doesn't play videos
For weeks I could not get Youtube to work on my iPad. I thought it was the iPad. I changed the DNS servers, I rebooted, reset, you name it, I then took it to my beach condo with Verizon DSL and I...
View ArticleWiFi device schedules
Hello all, In the past I have been able to set up schedules for certain devices using the parental settings on the router but recently it doesn't accept my changes. I receive a message "Sorry! We are...
View ArticleEarly activation on pre-existing internet service
My boyfriend had Verizon Wireless set up at our apartment for awhile and cancelled his service for our apartment yesterday due to switching ownership of the internet bill. I signed up new service at...
View ArticleFiOS Gigabit Service Pulling 190Mbps down at the ONT
I've recently upgraded to gigabit service and am experiencing an issue with the service. I have only been able to pull down, at most, 250Mbps during off peak hours. I have the Verizon ONT set up with...
View ArticleQuantum Gateway - How to setup static IP for internal PCs using MAC address
I would like to assign static IP addresses to computers within my home that are connected to the FIOS router. I would like to do it by using their MAC address so that each time they connect they are...
View ArticleTrouble with Verizon Website Ordering
Hello, I am trying to upgrade my speed to 100 mbps and get a new router that is at least 5 ghz. The problem is that, even though the website brings up the appropriate pages, I am unable to select...
View ArticleFIOS quality of all products dropping substantially
We were going to get upgraded to GB. We had appointments scheduled, but due to family issues (cancer, heart failure), and work schedules (on call, shift changes, etc), we had to reschedule several...
View Articleexpanding network question
I have a quantum router that is connected to the ONT via ethernet. the router is located in the basement. i have a smart TV and an Android streaming box on the first floor that gets poor WiFi...
View Articlehow is FIOS connected to multiple Ethernet outlets in my apartment?
All the RJ-45 outlets in my apartment seem to be "live" after FIOS was installed. How is that done? I don't have any equipment in my apartment besides the WiFi router. And I haven't tried plugging...
View ArticleBridging question (FiOS QG with FiOS network extenders)
Hi all,Bear with me, this is going to be complicated. :-). But, i'm a networking geek so hopefully this makes sense. I have a question about bridging from a FiOS QG to a Azus wireless router. Here's...
View ArticleArris WBM760
I have Verison FIOS and am using a Quantum G1100 riuter. I also have an extra cable modem that I used when I had Comcast (Ariis WBM760). Is there anything I can use this extra cable modem for on my...
View ArticleMy Internet is Down, On Hold for Over Two Hours
My internet has been down since yesterday night. I’m on hold now for 2 hours n 15 minutes now. I need this too b fixed now
View ArticleFiOS Internet & Google WiFi
Hello All, I just purchased Google WiFi and setup the mesh network in my house. I have Internet access via the Google WiFi, but I am having connectivity issues with the STB's. I read through previous...
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