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Work from home problem

I work from home and am having trouble staying connected to my work VPN. The tech at work says Verizon might be using a practice known as Carrier Grade Nat (CGN) or Large Scale NAT (LSN). I was told to contact Verizon and ask if they use either of these and if so to have it disabled from my account. I waited on hold for over 2 hours for a VZ tech to answer but they never did! Does anyone know about either of these?


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