Was seemingly lied to by rep, left dangling in the wind by the investigators.
Late July/early August I signed a 2 year contract to get a gigabyte connection, an upgrade from my 50/50.I nearly cancelled all together, because a competitor offered a decent deal I was interested in,...
View ArticleInternet speed running at Dial-up
For about a week now my internet speed has dramatically dropped to match that of dial-up speed, yes, my internet has been crawling at 56k for the past WEEK, I'm paying for Gigabit! I called customer...
View ArticleFast iPhone battery drain after switching to Fios
Hello everyone, new forum user is here. I’d like to hear your opinion about the very fast phone battery draining problem I start experiencing from the day one (since August 20th} after switching from...
View ArticlePlayStation Vue Buffering Issues
Every channel on PS Vue has been throttling a lot. I been having this issue for about 4 days now. PS Vue works great on my laptop though.
View ArticleQuantum Gateway issues
Several months ago we upgraded to the newest FIOS router. Ever since we have been experiencing issues that did not exist prior to replacement. In particular, we are losing all internet connection for...
View Articlewebsite shows msg that fios plan has expired when it has not
website shows msg that fios plan has expired when it has not.I keep seeing this in a black box at the top of the screen when I log onto verizon.com, and there is no contact us for website issues. Chat...
View ArticleI returned my router but you guys think I didn't
Hello Fios, I just upgraded to Fios Gigabit and discovered that I've been billed for the $10 router rental for the last 15 months, despite having returned my router in May of last year. I received...
View ArticleHave 100/100 want to upgrade 150/150. Can I use coax?
I'm scheduled to be upgraded to 150/150 from 100/100 and have been looking for the answer but haven't found a definitive answer. I currently have the 100/100, with TiVo and a Tivo Mini. I signed up for...
View ArticleWhy does Verizon charge money to come fix their hardware?
Please route this complaint to where it needs to go. I called Verizon today because our internet was out (all other services working fine). I tried restarting the router and the battery without any...
View ArticleFios disconnect, prorated billing
Moved to My Verizon Account board for greater exposure
View Articlewhy verizon upgraded my plan and charged more
In March 2018, a technician came to my home to solve a connection problem. He changed the box on the outside wall and solved the problem. And right after that, I received a message that my service was...
View ArticleMultiple complaints
I have been a Verizon customer for over 50 years (landline). Issues come up - that is fine! Over the past 6 months, it has been attrocious.1. My account is flagged for Cantonese. Whenever I contact...
View ArticleDouble credit check
Hi. I signed up for Verzion fios and I was approved after a credit check, but when I checked my credit report, the system pulled two hard credit checks. I only authorized one. Is there same way to...
View ArticleGigabit speeds with Fios G1100 router?
Is it possible to achieve 800-900Mbits speeds with using Verizon's Quantum G1100 router? When I use fast.com or speedtest.net i'm only getting about 300-400Mbits. With speedtest.verizon.net, it's...
View ArticleNo connection in one room
I for some reason have no service in one room of our house. It's in the basement and I don't even get cell service in that room. It's so weird. Everything cuts off as soon as I enter the room. As soon...
View ArticlePUrchased router and various problems
After many, many, many hours on the phone with Verizon, supposedly, 3 routers later, my purchased router arrived and has been connected. I upgraded to 100/100 but it keeps disconnecting. To make...
View ArticleFIOS G1100 router devices not showing up under parental controls
Some I the devices I have connected to my router are not showing up in the parental controls list of devices even though they show in the the list of the “My Network” tab. Is there something special I...
View ArticleUpgraded from 100/100 to gigabit, getting 100/940
This seems like a strange issue to me. I don't know why I'd be getting 940 mbps upload, and not a similar download. My PC is connected via cat6 ethernet cable to G1100 router. The router is directly...
View ArticleHorrendous & Costly Provider
Horrible and costly services!!!Verizon gave away their email business to AOL which is even worse, if you can believe it!AOL, early on, brought down their network multiple times, just to sell...
View ArticleUnble to Access ESPN3 on App or Laptop
I have FIOS Internet, and can access ESPN3 on my desktop but not on my ESPN or WatchESPN apps in my Android phone or my laptop. For my laptop:--Browse to espn.com--Click on Watch--Brought to place to...
View Article