Around April 28,2018, a Verizon technician came to my home to fix a problem I was having with connectivity. Later that day, I received an email from Verizon indicated that I had asked for the cost of my services to increase by $30 a month to $89 a month. I called Verizon on May 8 in the evening. The customer service Pierson , I reached was of no assistance because he did not seem to understand the issue. I decided to hang up and call back the next day. The next day, when I called the customer service representative told me the email I received was in error and that my costs were not going up. Since that time I’ve been charged the increased price even though I had a contracted rate of $66 a month. Verizon claims there is nothing they can do about it other than complain to the technician. I made a report to the FCC and the BBB.
Now I have to pay $89 paper month for 75/75 and new customers are getting $39a month at 100/100. It’s time for me to get an new Internet provider.