Never in my life have I received worse customer service
I have been trying - unsuccessfully - to contact Verizon regarding billing questions for 2 weeks. Tonight, I was on hold for 45 minutes before being disconnected. Two nights ago, I spoke with 4...
View ArticleTruly disappointing customer Service After renewing contract
For some odd reason I was sent a new modem that I did not need. Verizon stated I had placed a repair ticket and that was the reason. Up to this point I have never had an issue with their service....
View ArticleWORST experience EVER!!!
I moved to my new apartment in the beginning of February and had Verizon a technician install our Fios internet. But the technician didn't successfully activate our wifi and claimed it was our modem's...
View ArticleSlow Fios and bad service!
Let me first start off by saying that I dumped Comcast 4 years ago for the same exact problem, wasting my time! I pay for 50/50 Fios but my speeds are routinely under 20/10, infact most of the time....
View Article300 internet Intermittent, on-off, service calls temp fix only
Can't get fix with strongest internet, replaced best router, and added their best extender...lot of money to Verizon, no satisfaction, and impossible to reach by phone.Is there an alternate provider...
View ArticleUPS lost my Fios Return Equipment
Hey Verizon:I have called, emailed, and called about 10 more times. UPS lost the equipment I sent to return to you, and now UPS refuses to open an investigation becasue they tell me it has to be...
View ArticleVerizon Fios Technician drilled through my drainage pipe
Where can I seek help for water drainage pipe damage that was caused by the Verizon Fios technician, who was here to install the Fios.The technician accidentally drilled through the water pipe, but I...
View ArticleAdvice needed on possible new FIOS installation
I currently have Verizon fixed-line telephone and DSL internet service. FIOS is available in my neighborhood and I am considering having it installed. My house has no ethernet cabling. I do not have...
View ArticleBattery
I have a big "thing" in my basement that contains a battery. But the battery is dead. It has been for several months. What do I do about it?
View ArticleMessage Connection Not Secure
When I try to transmit my TurboxTax returns I'm getting a message that the returns can't be submitted because the connection isn't secure. Security setting at WPA2, using Chrome on Windows 8.1. Any...
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How do i get Fios in my city?
Hello Verizon Community, So I moved to the city of Carson California about a year ago to find out that Fios is not available in my new city (Tears). I thought.... okay maybe ill wait a few months and...
View ArticleOptical Network Terminal reboot to fix FIOS Internet issues. why?
Why am i having to reboot the Optical Network Terminal all the time now? It takes 45+Min on the phone or through the MyFIOS app to get this done. This unreliability is getting ridiculous... its the...
View Articleintermittent wifi dispite purchasing quantum gateway and getting the extender
My streaming is much worse now that I got the new quantum gateway.than it was before with the actiontec. I upgraded from 50/50 to 150/150 and purchased the gateway and now I'm much worse off than I...
View ArticleCan somebody help me with my bridged G1100
So I have a Nighthawk X10 router. I bridged my G1100 so the x10 is primary. Everything works great (on demand on all stb's, app still streams live tv) everything works perfectly than at some point over...
View ArticleWiFi speeds on PC laptops significant slower
Hi all I recently upgraded to Verizon's 750 Mbps service! I manage to get all speed and when my iMac is on a wired connection I get up to 800 Mbps upload/downloas! The problem rises on the wifi...
View ArticleWish to Cancel
Hi, I signed up for Verizon Fios in error on the 23rd March 2017, and I wish to cancel it.I'm within the 14-day "worry free guarantee" period, so how can I go about doing this? Thanks and kind...
View ArticleWhy is my wireless speed so slow?
First of all... why didn't you let me use my verizon email address when I joined this community. I'm obviously a Verizon customer....instead you kept giving me the message that someone else was using...
View ArticleNeed Help Replacing my Verizon ActionTec Cable Modem ecb2200v
Good Day! I have been having a really big issue trying to replace my Verizon ActionTec ECB2200V cable modem(which is in my bedroom) with anything that has a more than on ethernet port. A splitter works...
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