For some odd reason I was sent a new modem that I did not need.
Verizon stated I had placed a repair ticket and that was the reason. Up to this point I have never had an issue with their service. While renewing the contract I was asked to upgrade my internet speed which I declined but the customer service rep kept stating I was having streaming issues. This was not true and I declined to add speed.
After trying to resolve the issue with the online chat which is truly a frustrating event I placed a call which turned out to force me to cancel my service after two years of great service.
I would like to know why am I as the customer being charged to return equipment that I never asked for. Your company sent it and you should pick it up.
What your customer service reps did not understand is People's time is sometimes the most important thing we have. Loyalty goes both ways.