I have been trying - unsuccessfully - to contact Verizon regarding billing questions for 2 weeks.
Tonight, I was on hold for 45 minutes before being disconnected.
Two nights ago, I spoke with 4 separate people and was disconnected during each call. Mind you, I never have any service or connection issues with my phone while talking with anyone else in my residence.
A few weeks back, I originally tried to contact them to address this issue. I could not understand the CSR, nor could she answer my questions. I asked to be transferred to a supervisor.
At first, I was told that was not possible. Then, I was told I could have a supervisor call me back in a week (which is freaking outrageous....who is this supervisor, the President? I'd rather be told it wasn't possible). Then, tomorrow. Then, wait a minute while I transfer you. This exchange all occurred within a 2 minute window. While being transfered - you guessed it - I was disconnected.
I am at wits end. I have wasted - no exageration - hours trying to contact Verizon and have a human conversation about this issue. At this point, it's almost a sunk cost - not that Comcast is any better, but that seems like the next step.
Does anyone know the number of Verizon Executive Customer Service? Is there a way to get them to contact you? Live chat is impossible to find on the website for billing issues.
Please...if anyone can offer assistance, I would appreciate it. This entire experience has been maddening and a massive waste of my time.