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Never in my life have I received worse customer service

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I have been trying - unsuccessfully - to contact Verizon regarding billing questions for 2 weeks.

 

Tonight, I was on hold for 45 minutes before being disconnected.

 

Two nights ago, I spoke with 4 separate people and was disconnected during each call.  Mind you, I never have any service or connection issues with my phone while talking with anyone else in my residence.

 

A few weeks back, I originally tried to contact them to address this issue.  I could not understand the CSR, nor could she answer my questions.  I asked to be transferred to a supervisor.  

 

At first, I was told that was not possible.  Then, I was told I could have a supervisor call me back in a week (which is freaking outrageous....who is this supervisor, the President?  I'd rather be told it wasn't possible).  Then, tomorrow.  Then, wait a minute while I transfer you.  This exchange all occurred within a 2 minute window.  While being transfered - you guessed it - I was disconnected.

 

I am at wits end.  I have wasted - no exageration - hours trying to contact Verizon and have a human conversation about this issue.  At this point, it's almost a sunk cost - not that Comcast is any better, but that seems like the next step.

 

Does anyone know the number of Verizon Executive Customer Service?  Is there a way to get them to contact you?  Live chat is impossible to find on the website for billing issues.

 

Please...if anyone can offer assistance, I would appreciate it.  This entire experience has been maddening and a massive waste of my time.


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