Why am i having to reboot the Optical Network Terminal all the time now? It takes 45+Min on the phone or through the MyFIOS app to get this done. This unreliability is getting ridiculous... its the last step that the canned support script runs through... it's getting really frustrating. This last time i called in, I asked them to skip straight to this step, but no... they have to have me walk every other item first before that. Unacceptable...
Response from the last service tech when i asked why this keeps happening, and for someone to take some accountabilkity vs running me through this every weekend... 'hey I just work here, i don't own the company or maintain the network' ... perfect.
Come on FIOS, lets get the ONT more reliable. regular reboots should not be a standard procedure.