how to file complaint agains customer service and billing
i ordered fios in august 2016 and since then i have to call everymonth, i am really tired of the billing, customer service department promise every month that it will be fixed , but then again i...
View ArticleForced to reschedule?
Hey, I'm posting here cause I have no idea how to work this issue out with a liver person on Verizon by phone. Today I have a scheduled appointment to install my Internet with verizon. I was informed...
View ArticleUsing 2 Fios Routers for Wifi
Hello, I currently am using an Actiontec as my main rounter in my house. I recently purchased a new FIOS Quantum Gateway that I plan on swapping in as my primary router. Rather than toss my Actiontec,...
View ArticleFiOS GW password marked incorrectly on router
The GW password is incorrect on the router I rec'd. How do I locate it? I was able to locate the correct wifi password (shear luck).Also, it would be helpful if instructions were included for replacing...
View ArticleOwn Modem
I want to connect my own router-New Linksys Velop) directly to the (activated) Cat 5e RJ45 port on the ONT. Do I need a Modem between my router and the ONT? Or just connect directly from ONT to Wan...
View ArticleWifi goes out
Every 15 minutes my router loses connection for about a minute. When viewing the router, the top globe light blink when this happens, a minute later goes solid and this continues for 3 days now. I...
View ArticleNEW ROUTER SETUP ISSUES
Just bought a router from Verison. I tried setting it up last night and ran into two problems. First, when I was able to connect, it could not find the DNS server. I tried to reset the router, and...
View ArticleCannot communicate with the printer
I have a FIOS Quantum modem/router (dual-band) and a WCB3000N wifi range extender. SSIDs:2.4 GHz = Home5 GHz = Home-5G I have an HP Officejet Pro 8600 Plus - N911g which is 2.4 GHz ONLY (FWIW...IP...
View ArticleFIOS WI-FI
I am trying to connect to my Fios WI-FI router to my Dell Inpiron 6400 that runs on Lubuntu 16.04 for the first time and it is asking me for an additional DNS server, a additional search domain, and a...
View ArticleVerizon Gateway/router/ whatever they are calling it now!
I have a tech question, My Fios is 150/150 so I have an ethernet cord connection instead of a coax going to my Verizon gateway/router. My question is, can I swap out my verizon router/gateway for a...
View ArticleDeposit
I ordered my Fios online. I was charged a $250 deposit, was given no notice of the deposit, and only discovered it while looking at my bank statement. I have good credit, and while this is my first...
View ArticleIncrease in billing and terrible customer service
I renewed by tripple play bundle for another two years in October and kept my current plan. The rep advised me of the monthly charge, which was only slightly higher then what I was at. I was told by...
View ArticleVery Slow DOwnloads speeds with Actiontec router and brand spanking new Acer...
{edited for privacy}Do not go crazy thinking it is your Wifi Card or your router is old and bad, ust try this and if all else fails then upgrade if you must.
View ArticleConnecting a Switch to ActionTec Router
Hi,I am trying to expand the wired ethernet in my house. I have the Verizon ActionTec MI424WR Ver I router in the basement (4 ports) and just installed two Cisco SG-110-16 16 port unmanaged switches....
View ArticleHow long do I have to wait after canceling my account before I can come back...
I'm currently paying $102.99/month for 75/75 (Subsidized by a $30 "loyalty discount" to bring the actual bill to $72.99/month). It's making me sick to my stomach seeing that new customers can get...
View ArticleSlow Upload Speeds
Hey Guys, Recently, I have been getting extremely slow speeds for Upload. I am signed up for 25/25 but I for Upload, I never get close to that. Typically, ookla and speedofme will come back under 5MB...
View Articlespam is overwhelming
Isn't there anything Verizon can do to stop the spam that is growing by leaps and bounds. Despite marking message after message as spam they keep coming--15-30 a day. I don't see any setting I can...
View ArticleCancelled the Fios srevice and Returned all equipments
I cancelled the Fios Service and returned the equipments with two boxes andput them all into boxes and sent back..but Verizon charged me $110.42 and said they did not receive the tv set top box.I tried...
View ArticleSending a Fax directly from laptop
Good afternoon. Could you please provide the steps send a fax directly from a laptop? Thank you.
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