I renewed by tripple play bundle for another two years in October and kept my current plan. The rep advised me of the monthly charge, which was only slightly higher then what I was at. I was told by renewing for 2 years I would lock in that monthly cost for two more years.
My January bill increased by almost $30.00. I called to inquire (3 times). Each time I went thru what is stated above, and 3 times I was put on hold by the rep(s), advising they would look at my account and please hold on. All 3 times I waited a few minutes and the each time they hung up on me.
I called back a fourth time the following day and finally someone advised me that I was being charged a fee on a service I was discounted for previously. I understood the previous discount but when I renewed, the rep never indicated my bill would go up. What was the point of renewing for another 2 years, at a cost I was advised was locked in.
In order to get my monthly cost to where I needed it to be, I had to reduce my plan and give up channels that I watched. You charged me the old rate for an entire month for only two days on the old plan, and the estimated bill i was advised doesn't make any sense, I'm still paying more than the plan I had to downgrade to. I lived with Verizon deleting the weather channel without any notice, and lived with no local news. I don't care what's going on in far north Jersey, I'd like to know what's going on around my neighborhood.
As bad as comcast customer service is, I will pay the early cancellation fee. I will at least get back the channels I watch, the weather channel, local news, and only pay a few extra dollars.