I'm currently paying $102.99/month for 75/75 (Subsidized by a $30 "loyalty discount" to bring the actual bill to $72.99/month). It's making me sick to my stomach seeing that new customers can get double the speed at only an extra couple dollars a month over what I currently pay after being a customer for 15 years (5 years in my current house and 10 years at my previous address).
After chatting with online support it seems there is literally nothing that customer service can do for me unless I cancel my current account and then wait an unspecified amount of time to come back as a "new customer" (apparantly even keeping some or all of my current loyalty discount). Which means since the current 150/150 offer in my area is $89.99/month I can cancel my current $72.99/75/75 account, switching to a competitor with a higher speed at a lower price for a month or two, and then come back to Fios for a HUGE speed boost at either a lower or trivial added expense (making it $59.99 for 150/150 at the lowest end or a trivial $79.99 for 150/150 at the most expensive end).
I'd really rather not have to jump through the hoops, but they won't do anything for me otherwise. I'd have been perfectly happy if they could just step my speed up to 100/100 and keep my bill the same, but if totally canceling and switching to a competitor is literally the only way to be treated well enough so be it.
So how long does it take after canceling my FIOS account before I'm eligible for re-opening the account as a new customer?