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Cancelled the Fios srevice and Returned all equipments

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I cancelled the Fios Service and returned the equipments with two boxes and

put them all into boxes and sent back..but Verizon charged me $110.42 and said they did not receive the tv set top box.

I tried to reach UPS to see if there's tracking numbers, but they can't not know the tracking numbers and spoke representative in billing department in verizon. She said that it's not visible for her and can not give any information..

Who can help me to find tracking numbers or to dismiss this unfair case..?


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