plz hele me out
imgoing back to my country 1. i want to cancel my service.2. How can i return the router ?3. I want to get back my deposit( I have been using service for 1 year) but the thing is that I lost my...
View ArticleQuantum Gateway Router Refund
Hi. I am having an issue with being charged for a Gateway router I never received. Any help would be greatly appreciated. I ordered a FIOS service for a July install. I then found a Verizon Quantum...
View ArticleOvercharged for service, was hung up on by agent multiple times
On 8/31/17 I called Verizon and had the account switched over to my name due to my roommate moving out two weeks before I was to leave. On this date I also had requested to downgrade the service to the...
View ArticleSpreading my internet throughout the house via wire
I am in a townhouse which was built with network cabling in place. The closet has four drops plus Internet line-in which comes from the ONT. There is a bridged telecom module (BTM; model SCM TM-8) in...
View ArticleFIOS Quantum Gateway Channel Selection/Channel Width
After setting up the Quantum Gateway, I made some changes to its Wi-Fi channel settings. After using the WiFiAnalyser app, I determined that the best channel for my router would be 6 on 2.4G and 36 on...
View ArticleBilling Outrage
On August 15, 2017 Verizon sent a technician to my home for the purpose of upgrading my FIOS internet service. The technician proceeded to drill a hole through the side of my house and right through...
View ArticleCan I use a wire that was hooked up into a FIOS box and hook it up to my fios...
Can I use a wire that was hooked up into a FIOS box and hook it up to my fios router? Pretty straight forward question. We are moving around rooms so im curious if a FIOS coax that I was plugging into...
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FiOS speed
This picture represents the BEST speed I was able to get from my router, directly connected with all TVs off and NOTHING else connected. I pay for 150/150. I am getting 150/89. AT BEST. I have...
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Fios not even 20% of Giga
Hello, I just changed plans, from Optimum 300MB to Verizon Fios, speed "1 Giga". I've been making a lot of testing with the same result, download around 143 MB, what am I missing. I'm attaching a speed...
View ArticleNew Router unable to connect to internet
Hello everyone, I have Verizon FIOS and have been using an old Linksys WRT300N router. I believe this router is connected to the ONT via an ethernet cable. However, when I tried to replace it with a...
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Ridiculously high latency
I've only had Fios for about three weeks and it has been hands down the most awful internet experience. My ping is constantly anywhere from 500-1000 ms. On a "good" day, it's around 200ms, but...
View ArticleWhat should I do? Gigabit
I recently ordered Verizon Fios services to be installed on Friday, September 15, 2017. This was the worst customer experience I have ever had and continues to be a nightmare. The technicians came...
View ArticleWhen will FIOS be available
We live in a rural part of Pennsylvania. The community I live in was wondering when FIOS might become available and we have not gotten a straight answer. My speed currently sits between 1 and 2 mbps....
View ArticleHow do you get router issues resolved?
I'm trying to get to app.e2ma.net, and it doesn't work from the verizon network, but works fine from other networks. Trace route from Verizon: 1: lo0-100.bstnma-vfttp-324.verizon-gni.net 2.550ms 1:...
View Articlegetting all my neighbors to request Fios. will that get them to install?
I live in Midwood Brooklyn in an area with single family homes and fios isnt available at my home. It is a suburb and houses are basically on top of each other. if i get all the people on my block to...
View ArticleCMR Claims Dept
We have been cleaning up in the front yard. I did call the 811 before we started this process to get the markings. During this process, the verizon Fios Cable that was lying 2" deep below the ground...
View ArticleConnecting Airport Time Capsule to Fios Quantam gateway.
I am trying to connect my Airport Time Capsule to my Fios Gateway but I dont want to utilize the Time Capsule as my wifi. I just want to use it as my back-up for my MAC. What is the best way to set...
View ArticleFIOS availability/installation
Hello:Who can I talk to about getting FIOS installed in my community. I live in a condo association in Cape May Court House, NJ. When I check availability it says that FIOS is unavailable, yet, FIOS...
View Articleis quantum giving me conxn issues
I upgraded to quantum around the time windows upgraded to 10. My internet looses connectivity every (30?) minutes only on Verizon. I think my laptop is the only one in the house with issues. Dell...
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