Hi. I am having an issue with being charged for a Gateway router I never received. Any help would be greatly appreciated.
I ordered a FIOS service for a July install. I then found a Verizon Quantum Gateway router on eBay and purchased it. I then called Verizon to remove the router from the FIOS order, and the person instructed me to tell the Verizon technician to remove it him/herself so I would not be charged for the router.
When the Verizon technican came for install I told him what I was told by the Verizon customer representative, and the technician agreed to do so.
I am guessing the technician did not remove the router from the FIOS order because I am now being charged for the router I never received. No router was sent to me by Verizon, and technician did not leave Verizon's own router with me. Instead, the install occurred with my own Verizon Quantum Gateway router.
A month later I received a bill for August that included a charge for a Gateway router (first out of three payments). I called a Verizon customer service representative on 9/2 to explain the situation, and the person told me that it would be refunded. I just received a bill for September, and it includes the second charge for a Gateway router.
I have the receipt from the eBay purchase of my own Verizon Quantum Gateway router.
I would really like to remove these charges from my bill. Any help would be greatly appreciated. Thank you.