This picture represents the BEST speed I was able to get from my router, directly connected with all TVs off and NOTHING else connected. I pay for 150/150. I am getting 150/89. AT BEST. I have attempted to talk to customer service twice and have been told both times thatf the "tools" they need to diagnose the issue are currently not working and to try again later. I know it seems like nitpicking but I work from home and I chose your service for the 150 Mbps upload.
I have NEVER seen those speeds. Either fix it or I will cancel my service. I have tried contacting your customer service and I don't want to hear about how your "tools" don't work anymore. I have always tolerated Verizon's higher prices because I typically get excellent customer service but I feel like I am getting the run-around now. 89mbps is not 150mbps. FIX IT. CALL ME, EMAIL ME WHATEVER.