I recently ordered Verizon Fios services to be installed on Friday, September 15, 2017. This was the worst customer experience I have ever had and continues to be a nightmare.
The technicians came early and set up the gigabit connection very quick. We tested it and initially it worked well. However, within 10 minutes of installation, the internet was not working. The technicians spent the next 3.5 hours trying different configurations but nothing seemed to help. The internet would come on, would be very slow and would eventually cut off. The technicians tried multiple new quantum gateway routers but none seemed to fix the issue.
The technicians said there was nothing more they could do and that they tried everything. I needed internet setup so I called verizon support and they said that my only options were 50/50 with my older router or gigabit for the same price. And, of course, since gigabit was not working, I was forced to go with the 50/50 for the time being because that worked.
Today I spoke with a Verizon representative and they said my options were to reorder gigabit and set a new installation date or pay much more to upgrade to the 100/100 which can be done with current coax setup. I was reassured that the gigabit connection would magically work even though it did not work Friday. Unfortunately, 50/50 ends up being too slow for what I do at home.
I'm not on a contract so I can cancel anytime.
Any advice? Should I try again with gigabit? I have cox and comcast in my area, so I could try another provider.