FIOS internet still not available and no customer service via phone or chat
Hi- I switched to verizon FIOS internet after cancelling service from Spectrum and being told by Verizon that fios was immediately available in my unit. There is an OST in my unit that is working, but...
View ArticleWiFi Password - SECURITY ISSUE
Why can my WIFI password be accessed over the internet through verizon? YOU ARE PUTTING MY SYSTEM AN THOUSANDS OF OTHERS AT RISK! I do not reuse passwords, but many do. VERIZON IS NOT FOLLOWING...
View ArticleConnection Interrupted - Network Change Detected Error
Every once a while I get this error on my browser (Google Chrome) on win 10 pro.ERR_NETWORK_CHANGEDI have the Quantum Router 100/100 Fios internet.Call to tech support says "ignore it". Really!!I...
View ArticleVerizon JETPACK while waiting for install
Quick question for the board: Has anyone ever received or been promised a wifi Jetpack while waiting for their Fios service installation date? In late June when I set up my service for internet and TV...
View ArticleVerizon Fios installation techs are clueless
We had Fios installed two weeks ago and it's been a mess - no Internet in my home office, the wiring in the cable box is all messed up and Verizon overcharged me for the installation. i am in a brand...
View ArticleTelephone cable with Fios
Hello, I have fios, but in my room the Wi-Fi won't reach me because of the house structure. In my room I have a phone cable, but my research tells me that fios requires Ethernet or MoCa. It also tells...
View ArticleMy Fios Connection is Manhattan is getting extremely slow.
Paid for 75MB, all broadband test resulted in less than 10MB download and upload speed. Spoke with several verizon helper and the most useful help was 'have you tried restarting your modem/routers'....
View ArticleSlower Speeds on Netflix
I'm getting consistently slower speeds on Netflix than any other service. If I ping Netflix's servers, it's giving me a lower Mbps down than speedtest.net or Verizon's speed check. Thankfully Netflix...
View ArticleMight as well go with comcast gigabit plan 2gbps
comcast sells a 2 gbps plan for $149 and its good for 2 yrs but I will never use the 2 gbps speed but its nice to have so why isnt verizon comparing to that plan? There gigabit speed isnt even 1 gbps...
View ArticleWhy do I have two Fios account numbers and can not access my account?!
I've been with fios internet for a little over one month. I've been sent emails saying my bill is ready and my bill is due. I log on online and it says my billing information is unavailable. I get a...
View ArticleUpload Proof of Residency.... upload link will not work... stays blank
Just as the subject line states, Upload Proof of Residency.... upload link will not work... stays blank. I own the home and have a tenent moving out and I am moving back in. I have all the paperwork in...
View Articlewhere is my fios technician
I had scheduled an appointment for a technician today because there was a problem with my Fios internet. I am a new customer and needed help installing the internet. They said he/she would arrive...
View ArticleGigabit Internet Speed only getting 30MB upload 20MB Download
I recently had Fios installed with a triple play package. I am supposed to get 1 Gigabit of internet speed Upload/Download. i only receive about 30GB Upload/Download on my Surface Pro 3 and Iphone/Ipad...
View ArticleUnable to watch movies online- Need a REAL solution!
What is the playback solution for MS Silverlight issues. I have tried multiple solutions on two different laptops (MacBook Pro and Surface Pro) but I am still unable to play my movies online. I...
View ArticleSlow download/upload Fios Gigabit service
Hi, Router test shows decent speed (~750Kb).DEvice downlaod & upload is redicules. mobile seems to be better than laptop.All tests ran with Ookla Speedtest:iphone7 - ~200 download / 150...
View ArticleCan I use two (2) different 1100 routers on the same coax? IS THIS POSSIBLE?
I currently have an existing Fios phone, TV and internet service. I need more reliable wireless service at the back of the house. I can't poke any more holes in any of the walls (I rent). There is,...
View ArticleCustomer Proprietary Network Information (CPNI) opt out broken
I called 1.866.483.9700 to opt my account out of CPNI https://www.verizon.com/about/privacy/customer-proprietary-network-information but your automated system did not recognizemy account number who's...
View ArticleCuriosity: Speed upgrade...but why the truck roll?
I've got the new, smaller black ONT (installed just about 8 weeks ago) and requesting an upgrade from 100/100 to 150/150 (I have Internet only) is requiring a truck roll. My own router is connected via...
View ArticleNetflix is broken. Amazon prime works fine
My netflix will not connect on my panasonic viera tv.Says unable to connect and offers retry or exit.Called netflix and they dtermined it is just unable to connect. Said to call Verizon.All other...
View Articleactiontec router being reset to delete parental controls
I am looking for ways to protect against my router configuration being reset. Given the reset is a hardware button, I do not believe it can be disabled. It would be helpful if the configuration was...
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