Upload Proof of Residency.... upload link will not work... stays blank

Just as the subject line states, Upload Proof of Residency.... upload link will not work... stays blank. I own the home and have a tenent moving out and I am moving back in. I have all the paperwork in the world to prove but need to get it to Verizon stat!

Id like to do this over the net. Can this be escalated as I have seen other have done so I can upload to a rep in real time?

Thanks ahead!