Quick question for the board: Has anyone ever received or been promised a wifi Jetpack while waiting for their Fios service installation date?
In late June when I set up my service for internet and TV at my new home, the fios customer support person promised to send a jetpack to us so that we would have internet while waiting for fios to be installed (not until August 7th!!)..
I called back a week later to check in to see when our jetpack would arrive and now customer support is saying that they aren't allowed to send me a jetpack because "my area doesn't qualify"?? Has anyone delt with this?
I find it tremendously unprofessional to promise something as simple as a wifi pack and then not deliver simply because "the computer says we can't send it"...
How is this even possible? We have verizon wireless and our signal strength is fantastic (NJ) and the jetpack would most certainly work in my neighborhood. To tell me that we have to wait over 5 weeks for installation and then not make it any easier by sending us the jetpack as promised, killing our monthly data usage, is absolutely unacceptable and not what I thought we would be getting with fios service - and we haven't actually even begin to use it yet!
Thoroughly disappointed in verizon, their flip-flopping, lack of transparency, and the inability of managment to solve simple issues customers are dealing with..