Network Extender
Hello I have the Fios quantum gateway plugged into my ONT with ethernet, as well as two of the WCB6200 extenders connected via coax. They all have the same SSIDs and passwords. For whatever reason, my...
View ArticleUsing 2 routers on the same coaxial cable
HELP! I have a healthy Fios installation-one set top box, one high speed router supplied by Fios, and a wireless network that for a while has been serving my needs. WHAT I WANT TO DO-I want to set up a...
View ArticleTechnician double charge?
Hi, I recently got fios internet installed on July 7. For that I was charged $90. Subsequent to that my modem fell off the mount installed by the initial technician and it ripped part of the fiber...
View ArticleFIOs and Tp-Link 16-port unmanaged switch not working
We have alot of devices in the house and multiple ethernet lines all pools into the one place. i plug in the unmanaged gigabit ethernet switch to one port of the quantum fios router and rest of them...
View ArticleDoes speed get slower with more people?
Hi,I don't own Fios...yet. A salesman claimed that with Comcast, the wifi speed gets slower the more people get on, but with Fios, it doesn't.Is that true?I never noticed a slow speed with Comcast...
View ArticlePort forwarding problems
I am cross-posting this from the QNAP NAS forum, as I believe the issue is actually with the router (Fios G1100): I recently attempted to activate the VPN service on my QNAP NAS (TS-251, latest...
View ArticleFacebook blocked on laptop and desktop but not phone... How to fix?
Cannot access facebook via my laptop or my desktop. Both going through my fios router.. But,,,, I can access FB via my phone!
View ArticleInternet is terrible
I've had fios for 2 months only, and in those two months, I paid about $250 for the service, and we didn;t have cable for the first month and internet the second month. I've had countless calls with...
View ArticleMissing FiOS router?
I ordered FiOS for a house that I recently moved into. The previous tenant also had FiOS, which was cancelled on July 16th. I decided to buy a new router for $150 from Verizon, which shows up as...
View ArticleWorst
Hello, I recently signed up for a new Verizon Fios account and I have run into a plethora of issues since. I received a new router last week and an email saying a technician would come out between 1-3...
View ArticleDay before install... rep calls me saying Fios not available in my building
I placed an order for Fios on June 20th and the earliest installation date they had was July 20th. Today, July 19th, I receive a call that "Verizon Fios is not available in my building". (My "Building"...
View ArticleMultiple ethernet ports in multiple rooms
Hi, I have 2 ethernet ports in 2 rooms that both run to the garage where the ONT box is. The one in the living room is connected to the router. I tried to plug my laptop into the ethernet port upstairs...
View Articlewireless download and upload speeds suck
I have had 150/150 mbps speed for about two years. I frequently work from home using a VPN and sometimes using LogMeIn app. Yesterday, my Internet speeds were significantly low...to the point that I...
View ArticleEXTREMELY FRUSTRATED AND UNSATISFIED CUSTOMER
My billing issues go all the way back to January/February. When we moved in November 2015, I decided to cancel our Verizon account instead of transferring Service as I was looking to compare with...
View ArticleCan't connect to website
I cant conenct to ibvpn.com @ 69.167.72.118 Traceroute shows that the connection constantly fails at 100.41.223.90 which is a verizon-gni.net hop How can I escalate this?
View ArticleInternet connectivity
My problem has been stemming since I had Fios installed this past March: Intermittently, I lose internet connection. It can happen a few times a month, multiple times a week, or even multiple times a...
View ArticleDoes the ONT run a DHCP server? Or, a Fios + Google WiFi + Tivo setup question.
I am trying to debug a problem where I appear to have two different active DHCP servers on my network. My setup: ONT -> (ethernet) -> Google WiFi -> (ethernet) -> MI424WR -> (coax)...
View ArticleMy Home is Auto-dialing an unknown fax number every day at same time
My Verizon phone log shows my home is calling fax number 866-223-9545 every day at same time. We do not have a fax machine so I suspect that it is either Verizon or our security system. I called...
View ArticleVerizon Residential FiOS Customer Service Wait Time is Unacceptable
I called on one phone and am told "wait time is averaging 4-6 minutes"...it has now been 26 minutes and counting.While I stay on that line, on another line I call and am told "wait time is averaging...
View ArticleTrying to talk to someone :-)
So I tried to call in because My Verizon doesn't see my router or STB. The automated agent let me select to get a call back in 45 min. When the call came it was as if my phone was muted. It wanted me...
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