Where Can You Find Contract Terms Online?
Where can you find your contract terms online within the Verizon Fios web portal? Pretty remarkable that this documentation isn't available or publicized? All I want to see is my contract duration...
View ArticleWhy does "proof of residency" not work?
Just signed up for fios... i can't prove my residency through the website, and the verizon retail store customer service rep wouldn't help me, just gave me a phone number. I've been on the phone...
View ArticleClik here to view.
GIgabyte is up and running
I checked this morning and there was movement last evening in that the Gigabyte speed is on the account but a little below what is advertised. I spoke to Verizon this morning and they ran some tests....
View ArticleBilling Complaint when Disconnecting Services
I disconnected Fios Internet services on March 15, 2017. I returned my equipment March 22, 2017 and was informed (in person) that the bill would be pro-rated since I disconnected services in the...
View ArticleGigabit internet and Fios (Actiontec) MoCA Extenders?
I have the G1100 Fios roter and 2 Actiontec WCB6200Q extenders (from Verizon). They use MoCA. Does anyone know if I should be geting the Gbit speeds through those if I'm connected to the extender via...
View ArticleUpgraded to Gig service. Good news, bad news. What's up with support?
First, for the good news. I just upgraded my speed from 300 to Gigabit. Yesterday, I got about 900 down/450 up. Not too shabby - though, upload should be more like 800. I tried the speed test on...
View Articleconfused with the routers
Hello. I am new to this forum, and I tried the search and read a lot of posts and still confused. My network expertize is next to none - i can deal with wiring of the cables but get confused by the...
View Articlecan't connect to 2.4 ghz network on fios quantum router
For the past couple of weeks, sometimes I've had trouble connecting to the 2.4ghz on my quantum router. The network name shows when I search for wifi networks but when i try to connect it doesn't...
View ArticleReconnected router does not connect to broadband.
Hello everyone, Really looking for some insight into an issue I experienced this weekend which I thought was very peculiar. Not sure if there is an answer to this, but I would like to hear others...
View ArticleClik here to view.
Gigabit Service and ONT Upgrade
Good Morning my fellow FioSers I just pulled the trigger a few minutes ago and upgraded from 300/300 to the new Gigabit service from FiOS. My question is that my house was built for FiOS in 2007 brand...
View ArticleClik here to view.
alter.net packet loss?
Getting some serious and frequent lag spikes, just re-subbed to an online game and already regretting it! No lag on any other online game. Pingplotter attached, looks like ISP issue?
View ArticleHelp with IP Cameras to port forward Verizon router
I need help! I want to access my home security cameras from my phone or PC off the network. I need to forward my DVR IP address to a Public IP address.. Can someone please guide me? I tried to do it...
View ArticleClik here to view.
False marketing and careless customer service
Hi, I have taken a new FIOS internet service online, it was showing the installation fees ($90 value) will be waived off. Here is the link and screen...
View ArticleClik here to view.
Randomly disconnecting from Xbox Live. Can't find cause of this problem. I...
For the past 5 weeks I've been disconnecting from Xbox live randomly when I play online and I would automatically reconnect as well. I can either play destiny online or Street Fighter IV or play a...
View ArticleIs a technician visit really required for my Internet speed upgrade?
We just had our Internet speed upgraded from 75/75 to 100/100 a couple of months ago. This required replacement of both the ONT and router (from Actiontec to the G1100), as well as a new ethernet line...
View ArticleDeceptive Business Practices
After seeing that Gigabit internet is now available in my area I signed into my account yesterday to upgrade from my current Internet Only, 75/75. Best price I could get to upgrade was $117.99 even...
View ArticleVerizon Gigabit Ethernet Upload lower than expected
Download averages ~920-945 Mbit/s (OK)Upload averages ~710-750 Mbits/s (lower than expected result) Power cycled everything. Using direct connection to ONT. Previously had 500Mbps service and always...
View ArticleONT to Router Setup for 100/100
I recently upgraded to fios service from double play 50/50 to double play 100/100. TV package is HD preferred with DVR. The tech came out and upgraded the ONT and back up battery. He told me that I...
View ArticleMultiple rules for a single device on parental controls
I am trying to setup multiple parental control rules on a single device. I have set a rule blocking certain websites from 2 devices. On those same two devices i want to block internet access during a...
View ArticleHelp at new location
Hello guys, I'm somewhat lost as to what I should do, and hope I can get some help. Here is a little background. Had Fios before and even own the GATEWAY AC-1750. Recently moved and have my account...
View Article