First, for the good news. I just upgraded my speed from 300 to Gigabit. Yesterday, I got about 900 down/450 up. Not too shabby - though, upload should be more like 800.
I tried the speed test on the FIOS site. It crashed a few times. I also tried to contact tech support online. Things just keep spinning, checking my account.
The in-home agent didn't change my upload speed. I'll call next. However, what's the deal with the website?