I disconnected Fios Internet services on March 15, 2017. I returned my equipment March 22, 2017 and was informed (in person) that the bill would be pro-rated since I disconnected services in the middle of the month. I received a final bill, but it was for the full months services of $75.59. I contacted Verizon in the middle of April asking if the bill would be pro-rated and I was informed YET AGAIN that it was in fact NOT the final bill and it would be pro-rated. I waited and waited and received a call that my bill is late. I call again and was informed that there is no pro-rated bill for internet services. Excuse me?!?! I was informed that Fios internet services do not get pro-rated since taxes aren't charged. Ummm, how about you support the customers that support Verizon and be fair with your billing. During the time I had the services, the monthly fee went up by more than 65% within 3 to 4 years and was the slowest offering.
I am frustrated that I was told not only once, but TWICE that the bill would be pro-rated and then come to find out that its not pro-rated. I had read and read and read the fine print and cannot find language regarding this policy. I am diligent with paying my bills and did not want to have a collection issue on my hands so I went ahead and paid the bill, but I will continue to make this an issue.
I think it's ridiculous and insane that a company this large cannot pro-rate bills - especially for services that were not RENDERED or USED.
One thing for sure, BBB will be contacted regarding this issue.