How can I watch purchased movies offline?
I cannot open the fios mobile app with out an Internet connection (i.e. In the car). How can I watch purchased movies offline?
View ArticleWhy do I have a contract?
I logged in today to check what services I had, and apparently I have a new contract. I have had FiOS Internet for well over 24 months, yet, I have 20 months left on a contract? This is preposterous....
View ArticleInternet and Landline Dropping Simultaneously and With No Warning/Permanent Fix
Hello Fios Forum, I've been experiencing a huge problem with my internet and home phone service that has been happening since December of 2016, and has been getting progressively worse over the 2017...
View Articlerouter
I have a second house and the router keeps shutting down all the time.The only way to get it back on line is to unplug power and plug back in.this has been going on for 2 yrs nowPS have tryed another...
View ArticleVerizon charging me for NEW router I purchased through Amazon
I bought a NEW Router from Amazon on January 29th, 2017, to be prepared for my new Verizon FiOS installation a few days later on January 31st, 2017. In case it didn't arrive in time, the installation...
View ArticleVerizon search redirect
When I turned off my VPN I was redirected to Verizon's own search page (It had been so long since I had turned off VPN I had forgotten about that "functionality.") Setting aside the violation of the...
View ArticleCannot get 150Mbps service, Infrastructure in Reston, VA Maxed Out at 100 Mbps
I was looking to upgrade my FIOS to take advantage of the $7 deal for 150 Mbps service and come to find out from the sales rep that the infrastructure in Reston, VA max out at 100 Mbps so i couldn't...
View ArticleHow to disable BBU to stop beeping since I don't have voice.
I live in an apartment but I don't have a landline. However I apparently do have a BBU that is low and is beeping. I don't think I should have to replace something that I don't use. How do I stop this?
View ArticleWireless passwords
How to change wireless account passwords on FIOS G1100 router both 2.4 and 5.0 accounts. Cannot find on basic or advanced security pages. Thanks!!
View ArticleIs there a wireless component of the ONT or other hardware of home FIOS...
Hello, This is a strange question, perhaps (but perhaps not, depending on the answer), so bear with me as I explain. I am a perfectly satisfied, happy FIOS customer, and cannot see why anyone in my...
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FIOS router drops around the same time daily...
Hi all: I’ve got an issue that seems to have just started within the last week or so -My FIOS router seems to suddenly lose its connection completely, at approximately 10AM EST every day.(the ‘globe’...
View ArticleNever Received Welcome E-Mail, Can't Access Site
Hi All, I signed up for internet service 4 days ago to prepare for moving into a new home. I was expecting to receive an e-mail upon signing up giving me details about what I signed up for, what to...
View ArticleConnection constantly drops during high bandwidth activities
I have had FIOS for about 4 years now. No issues until a week or two ago when my computers started losing internet connection during high bandwidth activities. This occurs on both of my computers...
View ArticleUnhappy Dish Customer thinking about Fios
We've been a Verizon customer for a long time, Philly suburbs. We have Internet & Phone bundle. 25/25 for internet. We pay $148 per month. We have Dish Network and paying $131 per month for that....
View ArticleUsing a personal Router with Fios Quantum G1100 and Set Top Boxes
I've been looking into ways of using my own router in lieu of the Quantum G1100 that came with my service. I've found a few tutorials online for either directly connecting my own router to the ONT box...
View ArticleWhy do I lose OnDemand if I install my own modem and router?
Recently attempted to install my own modem and router. And was told that if I install my own modem, I would lose OnDemand. If I have a coax connection going directly to the Verizon cable box, and...
View Articlehow do I hook up my fios router G1100 to coax cable?
I recently moved into a townhome and signed up for 150/150 mbps internet service and phone and TV package. Verizon technician came to install the FIOS ONT and G1100 router. He told me that since there...
View ArticleCharged with Installation Fee for Transferring Service - After Being Told It...
BEWARE Fios customers - Verizon is completely dishonest about "waiving" their installation fee for a service transfer. Not only that, they can't get their stories straight regarding what your rate will...
View ArticleReally good customer service experience ordering Fios
I called tonight to order Fios and just want to give a shout out to whoever helped me. She clearly knew that I knew exactly what I wanted and we flew through the process. She was delightful, and just a...
View ArticleFIOS G110 Router Ethernet connection cycling on and off
I recently upgraded to FIOS Quantum. Got new router and media devices (STB). Phone, wireless and TV are fine, but the Ethernet connection from my Dell Inspiron keeps cycling on and off. By this I mean...
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