I recently upgraded to FIOS Quantum. Got new router and media devices (STB). Phone, wireless and TV are fine, but the Ethernet connection from my Dell Inspiron keeps cycling on and off.
By this I mean as I watch the Windows 10 Ethernet status window, the Ethernet status changes from “Connected” to “Not Connected” continuously.
What I have tried:
- booted and rebooted computer.
- switch to different cable (Verizon provided).
- had Windows check for driver – said that latest was installed.
- had Verzion send me new router.
- ran Windows troubleshooter – when Ethernet status is “Not Connected”, said the cable was unconnected. When Ethernet status was “Connected” said no problems found.
- I am running Norton Internet Security – it’s history shows consistently “IP address has disappeared from adapter Realtek controller”. Turned off auto-protect but same problem continued.
Help is appreciated!