Parental Controls
When I go to the parental control section to manager the router, I don't see all of my devices in the add section. How do I refresh this so that I see all of my devices?
View ArticleHow do I unenroll from paperless billing
Every month I pay my bill and every month they automatically enroll me in paperless billing, and every month I have to unenroll manually.This time when I tried to do it I got an error saying it...
View ArticleMy new Verizon Wireless router doesn't work with Internet
I received my new upgraded Verizon home router the other day but it doesn't work with the Internet. I followed the instructions (which basically say make the same connections as with thold router) but...
View ArticleNew Equipment Upgrade Request
Hi guys, I subscribe to Verizon's triple play package: FiOS phone, Internet and Quantum TV service(s). Does anyone know if Verizon will agree to replace their Actiontec MI424WR rev. I Router with a...
View ArticleVerizon Customer service
I have been a Fios 300/ 300 customer for a while now and a Fios customer for over 2 years. I left opt online for Fios because of hoped for reliability of service speed 300/300 and price. Agaiinst my...
View ArticleCannot block websites via the MI424WR router
To keep my kids off distracting websites during weekdays, I have tried blocking specific websites via the router's IP address. I have gone through the motions of first identifying devices, then...
View ArticlePort Forwarding
I am trying to set up my FIOS High-Speed Quantum Gateway modem/router for port forwarding with UPnP. The "Services to forward" selections only list a few UPnP ports (3 I think) that apparently can be...
View ArticleVideo freezed about 3/4 way thru
Why does video freezes during 3/4 way?Doesn't matter which network or program I am watching, video always freezes during 3/4 way thru. Didn't do that months ago.....I am watching on my laptop, over 6g...
View Articleloss of internet, need to reboot box on wall as well
I spent about an hour this morning talking to customer support to figure out why I suddenly didn't have internet at my house. I was asked to reboot the router, to check lights, they downloaded some...
View ArticleActiontec MI424 -WR Security issue
I have been with Verizon for over 10 years. I have the original Router that was installed when I signed up. I received a message when checking my equipment that said my security needed to be...
View ArticleI want to use my own Fios Modem instead of renting from Verizon.
Hi All, I have been a customer to Fios for about 6 months now. I decided that i want to use my own Modem rather than rent from Verizon. Is this possible? I currently am using the G1100 from Verizon....
View ArticleHow to Cancel FiOS Installation
I recently scheduled FiOS internet to be installed at my apartment but then decided to cancel it (prior to Verizon sending me any equipment). I have called Verizon to disconnect/cancel the service, but...
View ArticleQuantum Gateway Router
There is an offer from FIOS to upgrade to the Fios Quantum 50/50 Mbps with a new router. Does anyone know if this new router has USB ports that actually work? I would love to hook up a network drive...
View ArticleSlow internet
I'm paying for 75/75 internet speed but data streams at 29/33. I have only one laptop and speeds were much faster in previous years. When I run Verizon's speed test, it comes up at 75/75 so they will...
View ArticleIntermittent WIFI Connections
I have a quantum FIOS-G1100 router. When I am connected to wifi my speeds are great 100 up and down. I have 2 Android phiones and 2 PC which connect to the router by wifi. The problem I have is that...
View ArticleConfigure G1100 (primary) WRT1900AC (secondary)
Hello, I swapped a Verizon Actiontec MI424WR Rev. I router for the G1100 Quantum Gateway and it's Wi-Fi signal inside my home is poor. I have a Linksys dual-band WRT1900AC that I was using as my...
View ArticleVerizon FIOS is either not honest or not responsive - please give me my money...
I have cancelled both Verizon FIOS and Select TV package because they customer service never knows what they are talking about. After my cancellation, they posted a $9.44 credit on my account because I...
View ArticleVerizon charging my suspended account
I've suspended my FIOS account but Verizon keep charging me.Please explain.
View ArticleBad gateway message - forum access
Using your website and Google chrome , i get the Bad Gateway message sometimes when i try to get in to the forum. What is this? now it works fine. Is this just a Google Chrome issue? Should work...
View ArticleSupport Changed Settings without Warning
I called support about getting a third of my subscribed upload speed, but was left on hold and had an emergency come up. I get off the phone, deal with the issue, and after an hour realize that my...
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