I spent about an hour this morning talking to customer support to figure out why I suddenly didn't have internet at my house. I was asked to reboot the router, to check lights, they downloaded some update, but nothing worked. Eventually I was asked to reset the router to factory default, which still did not fix the problem. Then I was told they would have to send a technician, but they could not do so until tomorrow. While at work, I was told by a co-worker if I had also rebooted the Verizon box on the wall. I said no, even though I spoke to 2 support agents, neither of them asked me to do that. So when I came home, I rebooted the box on the wall and everything worked! I'm posting this to help anyone who is having this same problem. I wasted a whole day without internet over something that I could have easily done in a few minutes. I hope Verizon passes this bit of information to its support staff, as it will save customers' time and avoid sending out technicians for something so simple.
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