Late July/early August I signed a 2 year contract to get a gigabyte connection, an upgrade from my 50/50.
I nearly cancelled all together, because a competitor offered a decent deal I was interested in, but the rep on the phone convinced me to stay for the gigabyte.
On this call, I specifically asked if she was negletcing any fees, and again just as specifically mentioned any installation fees. She said after checking - I would not need to pay any fee as I already had wires installed. I agreed, and signed up.
Weeks later I called asking why my internet had not sped up - I was told by the new rep that "it's weird, your account is in a kind of limbo I've never seen before - and it appears to be because you have not picked your installation date."
That was $99 extra and the rep said they'd investigate. To me - this sounds like an unscrupulous woman who wanted to boost her sales figures at my expense.
I called again on the 15th and was told a formal investigation would begin and take 3-5 days, I have not heard back from anyone.
I plan on calling customer service, corporate, and then the state AG in that order to try and get this resolved. Anyone on here have advice on how to navigate this problem I did everything in my power to avoid?
↧
Was seemingly lied to by rep, left dangling in the wind by the investigators.
↧