Several months ago we upgraded to the newest FIOS router. Ever since we have been experiencing issues that did not exist prior to replacement. In particular, we are losing all internet connection for 10-20 minutes 2 - 5 times a day. Verizon blames us for having too many devices connected (note, this only started occuring with the new equipment). We typically have 2 - 3 active devices connected at a time. Others may be connected, but are not in use, using minimual data or are in sleep mode. This loss of internet occurs whether there is 1 active device or several. Has anyone else experienced excessive loss of internet with the upgraded boxes? Verizon customer support / tech support is of no help. I am very frustrated... Verizon says I am bound by the contract for 2 years, however, they are not resonsible for the performance of their equipment. Help!
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