After many, many, many hours on the phone with Verizon, supposedly, 3 routers later, my purchased router arrived and has been connected. I upgraded to 100/100 but it keeps disconnecting. To make matters worse, when I look on my online account, it cannot find my router or devices, nor can it find my STB and DVR.
It says on my home page, 'installation complete by 8/10' but it is almost 3 weeks later, and none of the information has been updated, although I'm sure I will be getting billed for services I am not getting.
Very frustrating for a long time, loyal customer. I need my online account updated, and I need my PURCHASED ROUTER to work correctly.
Please advise.