Cost of Service Visit to Remove Battery Backup
Anyone know what it will cost to have a FIOS tech come to my house and remove the battery backup? It's hardwired into my power, so I don't want to mess with it myself. Also, is there a way I can...
View ArticleQuantum Router as per my 2 year agreement- Verizon NOT willing to send
I upgraded my internet to 75/75 with a 2 year agreement. The online chat rep as well as the webpage offer confirmed that this comes with the newest Quantum router. I did not receive communication...
View ArticleVerizon extenders cause Verizon WiFi to drop.
I have Verizon 5g and 2 Verizon extenders (newest model). They worked fine for months and about 3 weeks ago interest starting dropping, and would send an “invalid passwod” message. Verizon came,...
View ArticleFios PPPoE Account Name and Password
Hi there I'm trying to update my PC's Bios from EZ Flash in the bios. To update the Bios wirelessly I'm being asked for my routers PPPoE Account Name and Password. I'm not sure I ever received one of...
View ArticleRemoving devices
I had some friends living with us and now they left so I want to remove thier devices from my wifi. I saw a solution where you log into the quantum gateway but when I follow the steps the option where...
View ArticleNeed replacement FIOS PSU (47Volt)
We lost power for hours on March 2nd, and after power was restored, the FIOS internet/voice never returned. Battery Backup showed drained battery (red blink on BBU), and steady green LED on 47V Power...
View ArticleCustomer response after storm is terrible
My fios box seemed to have gone out after 3/2/18 storm on the east coast. Tried calling and chatting with customer service. Spent 2 hours on hold last night about another 4 this morning. Got as far as...
View ArticleInternet connection
Lost power for a few minutes and since then can't get internet back. Have done the troubleshooter but doesn't help. No outages reported in the area and can't get in touch with Verizon support even...
View ArticleDoes fixing this require a service visit?
My service is completely out following this weekend's wind storm.
View ArticleTerrible customer service
My internet is not working. I tried getting tech support online but it wasn't available. Then I called and they said wait time was 5-8 mins. However I have been on hold for 2 hours and 5 mins. I...
View ArticleSecret Question Hell Hole...
*Just* signed up for FIOS TV 2 hours ago. Attempting to set up myFIOS on iPad. Type in User ID, password.Device not recognized, "Please enter secret answer." Have _never_ set up a secret question, so...
View Articlefios outage no phone/tv/internet on hold for 2 hours +
was told 7 to 10 min wait.no phone/tv/internet on hold for 2 hours +have to use cell phone and hotspot for internet. Is there any real people at verizon?
View ArticleBury Fios Cable
My cable was installed a few weeks back and the cable running from the house to the junction box had just been laid on the ground ascross my yard for weeks. When can I expect this to get buried?
View ArticleFIOS Landline and Internet Dead for two days.
I've run through all the on-line trouble shooters. The status light on the junction box is green. No fix there. Chat is always unavailable. Is it just one little ol' lady in India working this? I've...
View ArticleG1100 reboots/drops iNET multiple times a day...FRUSTRATED as i have a new...
Greetings...I have now been thru 4+ routers and a new ONT..MY SUPER HIGH powered and FAST G1100 router consistantly goes down multiple times a day...no set time..reboots and is fine until next...
View ArticleFios technical support will not answer and disconnected my call after 2 hours...
Merged with existing topic
View ArticleTwo Year Contract
Let me get this straight you want me to switch back to COMCAST every 2 years. If not you would allow my router to connect to all my devices and you would address my concerns, no just raise my bill...
View ArticleThe FIOS installation guy made a hole on my floor- Where to complain
Today I had FIOS installation date and a guy came and he said he will fish the line from an already existing Xfinity line. We specifically agreed to it, he was impatient and he just drilled a hole in...
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