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Terrible customer service

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My internet is not working.  I tried getting tech support online but it wasn't available.  Then I called and they said wait time was 5-8 mins.  However I have been on hold for 2 hours and 5 mins.  I called to speak to customer service to make sure tech support is working and they just tried to sell me stuff.  Then when I asked to please find out if tech support will ever answer my phone I was put on hold for another 30 mins. I am giving up and hanging up.  I will try again in the morning.  If I don't have luck I am scheduling cablevision to transfer back over to optimum.  


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