I need an email contact for Verizon FIOS
I need to be able to communicate with FIOS in writing because Im at my breaking point with regards to the billing department. I have communicated with FIOS customer care by phone, roughly 8 times. I...
View ArticleNew service!!!
Ok I am a new Fios customer. 2 weeks ago I ordered new service which I only got internet and phone. Now I needed to pay a deposit... so not one did I pay one 250.00 deposit... my deposit was taken...
View ArticleActiontec M1424 router: how to set broadcast power level? - Solved!
UPDATE: upgraded firmware, rebooted router, and can now find the needed screen. Verizon and manufacturer instructions for M1424WR-I router say that power level can be set via control panel: "3.5d...
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Verizon lines ripped off the utility pole
The storm on Friday ripped the verizon lines off the utility pole in the alley behind my house. This is currently blocking my access to my garage and parking since the lines are hanging 3 feet off the...
View ArticleVerizon Installation guy made a hole in wooden floor, left mess , no response...
Today I had FIOS installation date and a guy came and he said he will fish the line from an already existing Xfinity line. We specifically agreed to it, he was impatient and he just drilled a hole in...
View ArticleNoob question. how can I watch DVR'd shows on MAC
I have looked in the common sense places but can't find a way to view Fast Money on my computer. Help Please
View ArticleCustomer response after storm is terrible
My fios box seemed to have gone out after 3/2/18 storm on the east coast. Tried calling and chatting with customer service. Spent 2 hours on hold last night about another 4 this morning. Got as far as...
View ArticleInternet connection
Lost power for a few minutes and since then can't get internet back. Have done the troubleshooter but doesn't help. No outages reported in the area and can't get in touch with Verizon support even...
View ArticleI am charged for full month when cancelled my services due to move
Hello, I moved and FIOS wasn't setup at the new address and when I cancelled on 02/08, while my billing cycle was 02/06, Verizon charged me for full month and when i talked to customer service, i was...
View ArticleWired ethernet drops frequently when I use a switch
Hello,I started working from my basement, and have ONE cat5 cable going from the Fios Router through the floor to the basment. I have a couple computers, so I used a switch to split the wired...
View ArticleInternet & phone down for over two days now
Had phone and internet via generator power for 48 hours during storm, power back on but not fios. Have a green light on the box but nothing else. Power cycling doesn't work. Customer service is...
View ArticleDeferred charge from 8 YEARS ago?!?!
I recently moved abroad, cancelled my service, returned my equipment - no issues. We were relatively happy with FIOS, and would probably use again upon moving back stateside. However, I noticed that...
View ArticleWeird wireless connectivity problem
Hi all, I think this is a really wierd problem because I can't seem to find a solution for it when googling. We have an actiontec mi424wr verizon rental. We have a Toshiba Satellite Laptop plugged...
View ArticleRouter upgrade setup
I am considering upgrading from the older silverbanded router to the new gateway. I can not find any info on setting up pass through ports etc.
View ArticleWhere to report a DoS/DDoS Attack
So last night some random person through Xbox Live messaged me and said if I didn't give him in game currency for a specific game he was going to DDoS/Dos (Distributed/Denial of Service) me. Of course...
View ArticleWIFI Printer Connectivity
My Printer is connected to one WIFI Extender and my Laptop is connected to a different WIFI Extender on the Network. Although the Printer is indicated as being "Ready", I cannot not print to the...
View ArticlePower Supply Issues
Recently had Verizon install a new power supply (replacing the old battery backup version) and now EVERY time I lose power, I have to go to my garage and manually reset the power supply for the OAT to...
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