Frustrated with FIOS - delayed Final Bill!
I am a loyal Verizon customer who has been using their services for the last several years. I disconnected my FiOS internet service on Sept. 23, 2017 because I was moving. On the same day I...
View ArticleDownload speed much slower than upload on Gigabit Internet
I have had FiOS Gigabit service for several months and am generally quite happy with it. However, I have one surprising problem. When I run the Verizon network speed test it reports speeds over 900...
View ArticleWhich website(s) you normally use to test Internet speed?
I had my triple play installed today so I ran speedtest on 2 different websites. The tests have done basically at the same time but the results are very different. Can anybody explain why? -...
View ArticleHelp- I have wasted so much time with you.
Dear Verizon,I am so frustrated. You have lied and manipulated me. Your help line is terrible. I have spent hours and hours on the phone and in chat with you. You can’t seem to help me.My contract...
View ArticleFIOS + VPN Issues
I've contacted support but they were not able to help. (all they did was reset my router) I'm having issues connecting to my works sonic wall VPN service. I only encounter connection issues when...
View ArticleNetgear Orbi and FiOS Extender question
I have 2 FiOS network extenders that are hooked up through coax and use them to hardwire devices in the bedrooms. If I get the Netgear Orbi system can I still use the FiOS extenders to hardwire the...
View ArticleBilling Increase
So I have 75mbps Upload/download internet only Fios plan. I had a 74.99 cost for the last year or so, and now they increased it to $99 a month. Is that really the going rate? I am on paperless...
View ArticleWhy am I being charged a penalty for paying my bill in full?
Last month I worked with Verizon to get an incorrect bill of 84.99 corrected to 59.99. I paid the bill in full. Now I am being charged 25.00 in addition to this month's fee because I didn't pay the...
View ArticleFiOS mobile app iOS vs Android
Having both an iPad and Android device I have recently noticed that more channels are available on the iOS version of the app than the Android version. Are there any future plans to make the same...
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High Wifi Latency/Jitter with only 1-user
Since getting my new Quantum Gateway Router with 75/75 plan, I have been noticing a lot of video buffering. A lot of the adaptive bitrate videos stream at LOW bit rates showing something is not right...
View ArticleVerizon Fios Charged a Deposit and Never Returned It
I was charged a $125 deposit for Fios. It hadn't been set up yet so I cancelled it. I noticed I was charged the deposit twice. So instead of $125 I was charged a total of $250. When I called to cancel...
View ArticleWifif keep dropping, it keep asking for password
I am using Fios Quantum Router, and my wifi keeps dropping intermitten, and ask for the password event I already input the right password, I did try to reboot router and reset the internet many times...
View Articleget very slow speeds on my ipad vs.laptop
my fios speed is supposed to be50/50. i get 10mbps fordl and 8 mbps for ul on my ipad, even when it is next to router! Have called the repair line, they cannot fix.
View ArticleActiontec wcb6200
I own my wcb6200, however i purchased it directly from Actiontec, late 2015, when it got released. I got it because my home is not wired with Cat5 for data, however, i have coaxial in every room. i've...
View ArticlePing keep rising abnormally when playing video games
I was playing videos games(CS Go, League of Legend) my ping keep rising fromm 31 to 300 ping. It frustrate e because I can play game if keep spiking like that. I try contacting supports to fix the...
View ArticleCan I have two wifi networks with the FIOS modem?
I have an Actiontec modem. I don't use its wifi but instead use an Apple Airport connected to one of the ethernet ports on the modem. For security reasons, I would not want some wifi devices to use the...
View ArticleHow to force an update of G1100 Quantum Gateway firmware?
I recently got the free G1100 router with my upgrade to 150Mbps. I wired ethernet from the ONT to my own Asus router, so I don't actually need it for the speed, but I would like to use it as...
View ArticleResolving Host Problem
resolving host problem. Had it with comcast and now find it with fios. Have done all the 'fixes' and problem is seemingly worse
View ArticleMovie will not play
Paid for Wish Upon. Chose play. Received message stating Silverlight was not installed. Loaded Silverlight and rebooted my machine. Tried again to play Wish Upon. Received the same message re...
View ArticleIP filtering for Port Forwarding on FiOS-G1100 Router
I'm used to being able to limit which IP addresses can access ports that I open using port forwarding. I just switched to FiOS and I can't find this option. I saw threads from years ago with people...
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