Dear Verizon,
I am so frustrated. You have lied and manipulated me. Your help line is terrible. I have spent hours and hours on the phone and in chat with you. You can’t seem to help me.
My contract was up on November 12, 2017. I signed up on Thursday, November 9th for a 2 year agreement with an installation of a new box on the outside of the house on Tuesday, November 13th between 10 and 12. The serviceman showed up on time and was quite friendly. He looked at my home and said that if I was to upgrade to 150/150 I would not only need a new box but my house needed to be rewired which included drilling into my brand new hardwoods and several walls. I said no and told him my contract had run out but I wanted the same package as before with 100/100. He called the local dispatch office at about 10:20AM on Tuesday. He cancelled the work order since I didn’t want to ruin my floors or have drilling done. The salesperson when I signed up for the 2 year agreement said just a box on the outside needed to be changed. Obviously wrong. He had me speak to a woman in the local office and I explained how disappointed I was that I had to take a day off for nothing to happen. I asked what could be offered at my 100/100 speed that is what I had and my previous TV package. She said she could offer 92.34ish She sent me a text confirmation at 10:30AM on 11/13th with a link confirming this 2 year price of 92.34ish. I confirmed this.
Then on Thursday, 11/16 I get a bill for 141.95. One Friday November 17th I chatted for way too long with an on line rep and was told I had 150/150 and the 141.95 was a 3 month install price. Then I called the 1800 # and sat on the phone for over 30 minutes with someone who wanted to change my speed to 100/100 and changer me 141.95. I was told that my speed could not be changed on Tuesday without drilling (which I refused). Was the service person lying to me? Why? He told me I could only have 100/100 unless I rewired.
So what is it? What is my speed? My latest agreement is for 92.34ish? Why is this so confusing? Why can’t anyone help me? Apparently, you don’t even have a record that the work order was cancelled.
Please help. I cannot be on the line with another person saying “I know your frustration†because you don’t/ I have wasted several hours trying to deal with you and your horrible FIOS Customer Service.
I just tested 2 devices and my speed is 105 and 93. That isn’t a speed of 150/150.
Please help! If this isnt resolved my Monday 11/20. I will call the State Attorney General.