I am a loyal Verizon customer who has been using their services for the last several years. I disconnected my FiOS internet service on Sept. 23, 2017 because I was moving. On the same day I disconnected service, I also returned my router to the FiOS store and was provided a receipt. Since I am no longer under contract, the customer service/billing reps told me to expect to see my final prorated bill by Oct. 12-15. It is now Nov. 17, and I have yet to receive a finalized bill. In between this time, I have been receiving harassing phone calls 2-3 times a day that claim I have an outstanding balance of $65.00 (which I know nothing about). It makes no sense because the billings department rep who I spoke to on the date of disconnection told me to expect a bill around $20. I have spoken with OVER 12 CUSTOMER SERVICE AGENTS since disconnecting my service two months ago, all of whom have reassured me that my finalized bill of around $20 will show/arrive within the next week or so.
I have been told to look out for a bill on Oct. 12, Oct. 26, Nov. 7, etc.... and each time I check online, I do not see a $20 charge reflected on my account. It is extremely frustrating having to re-explain my story, getting bounced around between different departments, spending hours on the phone waiting to speak with someone, and occasionally, speaking with an out-sourced, inexperienced customer service agent. I just want my finalized bill after disconnecting my service months ago... It shouldn't be this hard for a customer who has never once paid a bill late!
I have even stopped by a FiOS store last week, whose manager told me that these issues were beyond their control, and that I would need to speak with yet another billing department agent over the phone. After re-explaining my story, the billing department agent told me to look out for a bill on Nov. 13, which still has yet to arrive/update! THIS IS VERY, VERY FRUSTRATING. I do not know what else to do.