I was charged a $125 deposit for Fios. It hadn't been set up yet so I cancelled it. I noticed I was charged the deposit twice. So instead of $125 I was charged a total of $250. When I called to cancel the next day before anything had been set up, I was told both charges would be refunded to me. I had one charge refunded, but the other charge was not. So I still have a charge of $125 that was never refunded. I called numberous times to get this resolved and no one could direct me to the correct department to speak with someone from billing to resolve this. It has been a complete waste of my time and I just want my deposit back. My order number is {edited for privacy} if that helps. Hoping someone here who can actually get this resolved can help me with this.
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