Just got a damage claim from CMR for "Drop Wire"
Two months ago, while my father was digging holes for a deck, he cut the cable accidentally with a shovel. I called Verizon immediately for repair, and they came right a way and gave us a temporary...
View ArticleSlow FIOS speed and router configuration
So I just got gigabit fios installed this week. I'm getting speeds of 650-750 via ethernet on my computers. But my wifi speeds vary greatly between 3.0-350 with an average of around 35. This seems...
View Articlesmtp timeout
I just switched from Comcast to Verizon - same laptop, same e-mail client (Thunderbird), same router, same everything.Suddenly, I'm getting lots of smtp timeouts. Since nothing else has changed, I...
View ArticleUsing FIOS Quantum Gateway as an extender
Hi all, I just had FIOS installed in my new house and came prepared with my own Quantum gateway (from a friend). When the tech set it up, he told me that he had to "mount" his own Quantum gateway in my...
View Articledo multiple users slow wifi?
So unlike cable it sounds like fios won't slow down when your neighbors are online. But will it slow down if a bunch of folks in your household are online. For instance: online gaming on PC via...
View ArticleEarly termination fee / 24 month contract automatic renewal?
I have currently 1-year left on my 2-year contract with Verizon. Now since Verizon is about 3 times as expensive as newer and faster offers from competitors in my area I am considering exiting the 2...
View ArticleSlow speeds and connection needs to be reset several times a week
All my devices are wi-fi so I know I won't get connections anything close to what I pay for. However, in addition to extremely slow speeds of 4 mbs up and down, for the past few months, I've had to...
View ArticleUpgrade in FIOS service resulting in slower website response times or even...
Hopefully, someone can provide guidance on best way to troubleshoot the following -After upgrading FIOS service and receiving new FIOS-G1100 Quantum Router. My benchmark speed provides results equal...
View ArticleContract renewal dispute.
I am not sure if this is the proper place for this post, but I hope someone can help. In Dec. 2016 I called Verizon regarding my rate increase. The rep stated that he could give me a discount rate....
View Articlehow can i get a light technician to premise check my install?
i'm sick of this crap already. every form of support is useless while i suffer with latency worse that i had with coax (no matter what computer, router and patch cords are used) even getting DHCP to...
View ArticleWatch ESPN on Web Browser Issues ...need to login as DirectTV not Verizon
Hi all, I use DirectTV for television and Fios for internet. The problem seems that verizons "tv everywhere" makes the browser think that Verizon is my television provider. How do I turn this off so I...
View ArticleHow to File a Complaint with Verizon Fios
Hello, Can someone advise how to file a complaint so that it actually gets looked at? I have had a truly awful experience thus far with Fios and the customer service and I want it to be known. Thank...
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2 Year Contract Price NOT Honored
I am not sure if this is the right place to get help but I cannot find an email, I signed up for a 2 year contract and mid way through the rate was increased more than double. When I reached out to...
View ArticleHi Fios
I tried to fill out your form to figure out if I could get fios. The form told me that I had to call you to figure out if there was a fios option for me. I called. Now I've been on hold for long...
View ArticleCorporate discount
Hello, my company has a corporate discount with Verizon for FIOS service. I followed "Verizon Connection" and the page always reverts back to my Verizon account. I have spoken to Verizon customer...
View ArticleTrying to Use Different Verizon Router
I had Verizon internet service set up a few months ago and I recently tried to swap out the Verizon router for another identical Verizon router that I acquired. However, when I connected the new...
View Articlecost of service after 2 year contract is a mess
Hi,Cost of service after 2 year contract is a mess if I want to order is on the web.In your ad of Internet plans, 50/50 is $49.99 per month (and $39.99 for 2 year contract). If I want to extend my...
View Articlehow to restrict unwanted internet sites on fios router from childrens
how to restrict unwanted internet sites on fios router from childrens
View ArticleRouter issues
Has anyone else had trouble reaching customer service to assist with new service? I got set up with fios yesterday and 30 minutes after the technician left, the internet stopped working (red globe)....
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