I am not sure if this is the right place to get help but I cannot find an email, I signed up for a 2 year contract and mid way through the rate was increased more than double. When I reached out to customer service I was told that my credit expired. I have a copy of the email from my contract saying two years at the original price but they do not seem to care. What can I do? I cannot afford to pay more than double my contract price and I don't understand why my original contract is not being honored? They openly admit that they have a copy of the contract but are trying to say the credit was from the previous year, I have been a customer since 2014 and have never complained.
Hope someone can help as I don't know what to do anymore 