Has anyone else had trouble reaching customer service to assist with new service? I got set up with fios yesterday and 30 minutes after the technician left, the internet stopped working (red globe). I've reset, rebooted, checked wires, installed different Verizon router (same model). Ont is working. When I connect my desktop to the cat5, it has internet. For some reason, the router won't work. I've now been on the phone for 2 hours last night with technicians (told me to get new router from Verizon store) and on hold tonight for almost 2 hours. I'm ready to cancel the service altogether. I has dsl for 13 years with no issues. And to think I was considering getting fios for tv instead of directv. I've never been on hold this long with them or been without service for this long. Can anyone help?
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