I ordered FiOS for a house that I recently moved into. The previous tenant also had FiOS, which was cancelled on July 16th. I decided to buy a new router for $150 from Verizon, which shows up as "shipped" on UPS, as of July 17th, but I have not received the router. There is nothing outside, and my roommate was home an hour later and didn't see any packages. I checked UPS support, but they say to contact the sender of the package (Verizon), and it seems their chat is busy. Anyone else have suggestions on what to do? Thanks.
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