Trying to talk to someone :-)

So I tried to call in because My Verizon doesn't see my router or STB.

The automated agent let me select to get a call back in 45 min.

When the call came it was as if my phone was muted.  It wanted me to press '1' to signify I was on the line and I pressed it over and over and over.  Finally the automated agent said time was up and 'click'.  So I called in again and I'm waiting for 45 min on hold.

So far about the only thing I've found better with FiOS vs Comcast is internet speed.  It's like the decision between Comcast and FiOS is really what frustrates you more- not what you like.